Our mission is to revolutionize the home delivery experience through technological innovation, putting consumers’ needs at the center.
Our delivery partners guarantee the highest quality and courtesy. They deliver using low environmental impact electric vehicles.
Wora is integrated with the main e-commerce platforms via API or plugin.
For in-store purchases or through alternative channels (e.g., Instagram, WhatsApp, phone), we provide retailers with our App to easily send their requests.
If our IT systems have been integrated, the process will occur simultaneously. If not, simply complete the form available in the Shop Portal with pick-up and delivery details, as well as the desired delivery time slot.
Absolutely. The Shop Portal enables you to track orders and monitor the status of each one.
During the delivery process recipients received three notifications via WhatsApp:
- a first notification to inform them of the delivery slot and give them the opportunity to change that or other delivery details;
- a second notification providing a tracking link with the driver’s location in real time;
- a final notification with delivery confirmation and the option to rate the service.
Furtermore, Wora’s Customer Service is always available via WhatsApp.
Yes, indeed. When the first notification is sent via WhatsApp, the customer can change the time slot or the delivery address or add other delivery information.